I am enrolled with a health plan through which I get my medications from
Medco®. On June 25, my doctor sent in a prescription for
Patanol®, an allergy medication for the eyes. As of July 10, I had received no word on the prescription.
On Saturday, July 10, I called Medco to find out what had happened. After navigating their inane voice-mail system, I was able to speak to a human being. I achieved this amazing feat by repeatedly saying "representative" to all of the voice-mail prompts.
The woman on the other end told me that my prescription had stopped for some unknown reason, but that she could restart it manually and that I should expect it to arrive in 8-10 days. She told me that I could go to my local pharmacy and that Medco would pay for a 7-day supply to hold me over. It sounded too good to be true.
